Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone, chat or email.
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If your connection is slow, the issue may sometimes be caused by factors within your home or office. Too many connected devices, multiple users streaming or downloading large files, gaming, high-bandwidth applications, distance from the router, physical obstacles such as walls, or a router that needs to be restarted can affect performance.
Try the following:
If you have no internet connection, confirm that your devices and internet equipment, including the router and PoE, are powered on and functioning normally.
Also confirm that your usual Wi-Fi network name (SSID) is appearing on your device.
If the problem continues, contact our support team on 1332 so we can log your complaint and carry out the necessary troubleshooting.
You can contact our support team through our official communication channels.
Our support team is available during the following hours:
For urgent service issues, contact us through our available support channels.
The time required to resolve an issue depends on the nature and complexity of the problem.
Some issues can be resolved remotely, while others may require a site visit, equipment replacement, or further technical investigation.
Our team will work to resolve reported issues as quickly as possible and provide updates where necessary.
Contact us on 1332 for support.
Unique Solutions offers a range of internet packages designed to meet different residential and business needs.
Please contact our Sales team on (+220) 4390424 or 1332 for information about our available packages, speeds, prices, and current offers.
Installation costs may vary depending on the selected service, equipment requirements, and the type of installation required.
Please contact our Sales team on (+220) 4390424 or 1332 for a quotation based on your specific requirements.
Your payment plan will depend on the package or service you have subscribed to. Clients are required to make payment for their selected service in accordance with the agreed billing terms.
Please refer to your service agreement or invoice, or chat with our client relations team on 1332 for clarification regarding your payment schedule.
Payments can be made conveniently through any of Unique Solutions' available bank accounts. Simply choose your preferred payment option and make your transfer at your convenience.
Available payment options include:
For account details and further information, contact our team on 1332.
If payment is not made by the required due date, your service may be suspended in accordance with the terms of your service agreement.
To restore service, you may be required to settle any outstanding amounts due. If you are experiencing difficulties with payment, we encourage you to contact us as soon as possible.
Yes. You can request to upgrade, downgrade, or change your package, subject to the availability and suitability of the requested service.
Call our support team on 1332 to discuss your requirements and determine the most suitable option for you.
Getting connected is simple. Contact our team to request a survey or installation. Our team will assess your location and confirm the availability and suitability of our service.
Once the necessary requirements have been completed and payment arrangements confirmed, an installation appointment will be scheduled.
Contact our team on (+220) 4390424 or 1332 for assistance, enquiries, and support.
Our standard installation timeline is 24 to 48 hours after installation has been scheduled.
Once all requirements have been met, our team will provide you with an estimated installation date.
Contact our team on (+220) 4390424 or 1332 for assistance, enquiries, and support.
Installation is scheduled after the required payment has been made and confirmed, subject to service availability and completion of any necessary technical assessment.
Our team will contact you to confirm your installation date.
No, not necessarily. We offer flexible payment plans to make it easier for you to get connected.
Contact our team to discuss the available payment options and find an arrangement that works for you.
Unique Solutions provides internet and connectivity solutions to residential and business clients. Our services are designed to meet a range of connectivity needs, from everyday home internet use to business and corporate requirements.
In addition to our wireless connectivity solutions, we also provide Networking Solutions, Managed IT Services, Software & Hardware Solutions, Security Solutions, and Value Added Solutions. Contact us on (+220) 4390424 or 1332 for further enquiries.
We are committed to providing our clients with reliable and stable internet connectivity. Our technical team continuously monitors and maintains our network to ensure the best possible service.
However, service performance may occasionally be affected by technical faults, maintenance activities, power issues, weather conditions, or other factors. Where an issue occurs, our team works to identify and resolve it as quickly as possible.
For more information and support, chat with us on (+220) 4390424 or 1332.
Unique Solutions provides services in selected locations within The Gambia. Service availability may vary depending on network coverage and the technical feasibility of connecting a particular location.
Contact our support team on (+220) 4390424 or 1332 to confirm whether our services are available in your area.
You can contact our support team and provide us with your location. Our team will assess coverage and determine whether your location can be connected to our network.
Call (+220) 4390424 or 1332 to confirm whether our services are available in your area.
Our support does not end after installation. We provide ongoing assistance to clients experiencing service-related issues.
Our after-sales support may include:
We are committed to maintaining long-term relationships with our clients and continuously improving their service experience.
Yes. If you are relocating, please let us know before moving so that we can assess whether service is available at your new location.
Relocation may be subject to a site survey and service availability.